Most Common Questions

When will my order ship?

Orders generally ship within 24 hours, and no more than 48 hours, after payment has cleared, excluding weekends and public holidays. If you select UPS Next Day Air, 2nd Day Air, or 3 Day Select, your order will be shipped within 24 hours. If there are any problems with your order, you will be notified within 3 business days or sooner.

I need it fast. Do you offer expedited shipping?

Yes, we offer various expedited shipping methods to nearly everywhere in the world, including UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, FedEx International Priority, and more. When you are checking out, you will be presented with a number of express shipping options. Shipping costs are calculated in real-time based on current rates & fuel surcharges. For more information see our Shipping Options page.

Which payment methods do you accept?

We accept credit cards (Visa, Mastercard, and American Express), PayPal Express Checkout, and Google Checkout. At this time we do not accept phone orders.

If you pay by credit card, your card will be charged immediately after you place the order. If you pay with PayPal, there may be a 2-3 day delay until the charge shows up on your statement. If you pay with Google Checkout, your card will be charged when your order has physically shipped.

Why was my order canceled?

There are a number of reasons why we may need to cancel an order. The main issues that cause an order to be canceled are: 1) If an item is out of stock, or 2) If there is a problem with your shipping address, including a shipping address that does not match the billing address on the credit card used to make the purchase.

Please check the email address you provided during checkout for cancellation notices and other important messages regarding your order. If you do not know why your order has been canceled, you can always contact us

I've made a purchase. How can I track my package?

Your tracking number and all important notifications from vpgames.com can only be sent to the email address that you provide during the checkout process. If you have not received a tracking number within 48 hours after your payment has cleared (excluding weekends and holidays), please make sure you are checking the correct email address, including your Spam/Bulk/Trash folders, and be sure to add "support@vpgames.com" to your Safe Senders list if you are not getting our notifications.

Quick Links: Click here to track a package sent via UPS, the US Postal Service or FedEx

How do I return an item?

Before returning an item, be sure to post the problem you are having in our Support Forums, where you may find an answer and other users can help you.

If you are returning an item, you do not need an RMA. Simply contact us or visit our Returns page for all information regarding returns. All items must be returned within 30 days unless an Extended Warranty has been purchased

How can I buy your products in bulk?

If you would like to purchase more than 10 of a particular item, we are more than happy to get you huge bulk discounts for large quantities! Simply email us at wholesale@vpgames.com or send us the information through our new Bulk Request Form and we will handle the rest.

What if the address I gave you when checking out is wrong?

Because our items are shipped so quickly after receiving payment, it is very difficult to change an address once it has been entered in our system, though not impossible.

If you have not received a notice that your order has shipped yet, and you are still concerned that your order will ship to the wrong address, please send an email to support@vpgames.com with your 9 digit order number so we can try to correct it in time.

If you are using PayPal or Google Checkout you will not be manually entering any shipping information, so be sure that your address is the same one that appears under the "Shipping Information" when checking out!

Do you have a wholesale program?

Do you have a video game shop and make lots of purchases? Are you looking to start your own video game business? Vista Gaming Products, Inc. is one of the fastest-growing online retailers of video games and accessories. We also offer extremely competitive wholesale prices for qualified customers, If you have a valid resale certificate and are interested in selling our products in a retail environment, please contact our President Stefan Von Imhof at wholesale@vpgames.com

We are happy to consider all requests for our wholesale pricing. Please include your resale number, (California or otherwise), and a general description of your business, and we will respond with a wholesale application.

Do you have an affiliate program?

Whether you are a website owner, blogger, or just a gamer looking to earn some extra cash, the vpgames Affiliate program can help you out! We are currently seeking partners to join our growing network of affiliates. By joining the vpgames Affiliate program you earn 11%, or about $5 cash, for each sale you refer to us. Find out more about our affiliate program..

Do you offer repair services?

While we specialize in repair parts, at this time we do not offer any professional repair servies ourselves. In the future we do plan on offering this service, so stay tuned. In the meantime, however, please do not send us any consoles or units asking us to repair them; they will be sent back at your expense.

What does "Bulk Packaging" or "Refurbished" mean?

Not all of our products are brand new in sealed packaging - we sell products in a variety of conditions. The condition of each item can be found in the information box above the item's description, and our Item Conditions page explains what each condition means so you know what to expect before you purchase.

Bulk Request Form

Have you ordered from us before?
What item are you are interested in? (Item #, vpgames item code, UPC, or MPN)
How many of this item do you need? (Please remember you will need at least 10 to qualify for a bulk discount.)
What is the address the merchandise will be shipped to? Please provide full address, including zip code. If the merchandise is to be shipped to California, a valid CA Seller's Permit number or proof of tax exempt status may be required
Is this a residential or commerical address?
What date do you need the merchandise delivered by?
What is your approximate budget?
What is the reason for purchasing in bulk?
Do you intend to make additional similar purchases in the future, or is this simply a one-time purchase?
What is your email address?


Giveaway Terms & Conditions

1. Eligibility and Entry: In order to qualify for the drawing, customer must first opt-in for subscription to our newsletter, either during the checkout process, or directly from our website, www.vpgames.com, and must click the "Enter Me in the vpgames Monthly Giveaway" link directly from the promotional email. Giveaway is valid only in the United States. Employees of vpgames are not eligible for this giveaway. By opting in for subscription, you agree to these Official Rules. Opting out during the promotional period will forfeit your entry in the giveaway. Each person is allowed one entry per promotion.

2. Promotional Period: Each drawing takes place on the last calendar day of each month, at 6:00 PM PST. The promotion starts once the promotional email has been sent, usually 4-7 days before the drawing is set to take place.

3. Winners: One winner will be randomly selected at the time of drawing, and will be notified by email or phone. Winner is required to submit a photo of themselves prior to shipment of prize. Images will be used only for promotional purposes on vpgames.com. The winner?s name will be posted on the website following successful contact. If winner cannot be reached within 7 days, or does not agree to Terms and Conditions, vpgames reserves the right to select an alternate winner. Odds of winning depend upon the number of eligible entries received.

4. Prizes: Prizes vary each month, ranging in value between $10.00 and $500.00, and may be unique or repeated prizes. Specific prizes are not announced until promotional email has been sent.

5. Claiming Prize: Winner will be contacted by email or phone on the first day of each month. Winner will be validated to verify eligibility and compliance with these official rules. This means that each winner of the monthly giveaway prize will be required to sign an Affidavit of Eligibility, Liability/Publicity Release (collectively, the ?Affidavit?), and other required information, which must be returned to the Sponsor within seven (7) days of notification. If a potential winner (i) cannot be reached after a reasonable effort has been exerted; (ii) does not respond in time (iii) is found to be ineligible; (iv) cannot or does not comply with these official rules; or (v) prize notification is returned as undeliverable, that potential winner will be disqualified and an alternate potential winner may be selected at Sponsor's sole discretion. Winners are solely responsible for all applicable federal, state, and local taxes associated with receipt of the prize.

6. General Conditions: Each winner?s acceptance of a giveaway prize offered constitutes permission (except where prohibited) for the Sponsor to use winner?s name, photograph, likeness, statements, biographical information, voice and address, in all forms of media, in perpetuity, without notice or further compensation. In addition, all entrants also agree to release, discharge, indemnify and hold harmless the Sponsor, vendors associated with the Sweepstakes, and the respective directors, officers, employees, representatives and agents of each, from and against any claims, damages or liability due to any injuries, damages or losses to any person, including death, or property of any kind resulting in whole or in any part, directly or indirectly, from acceptance, possession, use or misuse of any prize offered by, or participation in the Sweepstakes

vpgames reserves the right, at its sole discretion, to prohibit individuals from participating in Sweepstakes and disqualify entries if they (i) attempt to enter the Sweepstakes through any means other than as described in these rules, (ii) attempt to disrupt the Sweepstakes or circumvent the terms and conditions of these rules in any way or (iii) repeatedly show a disregard for the Sweepstakes rules or act (a) in an non-sportsmanlike or disruptive manner, or (b) with an intent to annoy, abuse, threaten or harass any other entrant or Sponsor. Further, Any use of robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods and persons using any such methods will be disqualified. Sponsor's decisions with respect to the Sweepstakes are final. In the event of a dispute as to the identity of the winner based on an e-mail address, the winning entry will be declared made by the authorized account subscriber of the e-mail address submitted at time of entry. "Authorized account subscriber" is defined as the natural person who is assigned to an e-mail address by an Internet access provider, on-line service provider or other organization that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address.

By submitting your email, you hereby accept and agree to the official rules and terms. vpgames reserves the rights to change or cancel the promotion at any time. Sponsor may terminate any Sweepstakes or decide to modify it in any manner that it deems fair and equitable to participants if it becomes aware of any occurrence that would materially affect the Sweepstakes' security and fairness.

7. Disputes: As a condition of participating in this Sweepstakes, entrants agree that: (i) any and all disputes which cannot be resolved between the parties, claims and causes of action arising out of or connected with this Sweepstakes, or any prizes awarded, or the determination of the winner shall be resolved individually, without resort to any form of class action exclusively by the state or federal courts in Santa Barbara County, California; and (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with participating in this Sweepstakes but in no event attorneys' fees; and (iii) under no circumstances will any entrant be permitted to obtain awards for and hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. All issues and questions concerning the construction, validity, interpretation and enforceability of these official rules, or the rights and obligations of participant(s) and Sponsor and its agents shall be governed by, and construed exclusively in accordance with, the laws of the State of California, without giving effect to any principles of conflicts of law of any jurisdiction.

8. Data Collection: Sponsor will be collecting personal data about participants online, in accordance with its privacy policy.

Sponsor: Vista Gaming Products, Inc. 315 Meigs Rd. Suite A-342, Santa Barbara, CA 93109

Legal Notes

All visitors to vpgames.com agree that the sole and exclusive maximum liability to Vista Gaming Products, Inc. arising from any product sold on the vpgames.com site shall be the total price of product(s) ordered, including any shipping and handling/insurance charges. In no event shall Vista Gaming Products, Inc., its directors, officers, employees and/or other representatives be liable for any damages of any kind, including without limitation, direct, indirect, compensatory, injuries, special, consequential, incidental and/or punitive damages related to the products sold.

The vpgames.com web site and the materials therein are provided "As Is." Vista Gaming Products, Inc. makes no representations or warranties, either express or implied, of any kind with respect to the vpgames.com site, its operation, contents, information, materials or year 2000 compliance. Vista Gaming Products, Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

You agree that vpgames.com, its directors, officers, employees and/or other representatives shall not be liable for damages arising from the operation, content or use of the vpgames.com. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation, direct, indirect, compensatory, special, consequential, incidental and/or punitive damages.

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